| Find your weekly refresh time and your daily limit in the [Your plan] section of your homepage when logged in. |
| Click [Schedule a lesson] from the homepage. Then select a day, time and available tutor. |
How to start a scheduled lesson
Click [Join lesson] in the Scheduled lessons section of your homepage.
Your lesson will start and end at the scheduled time, even if you're late! For example, a 30-minute lesson scheduled for 12:00pm will start at 12:00pm and end at 12:30pm.
(If the student or tutor does not enter the classroom within the first 10 minutes, the lesson will be automatically cancelled.)
What to do if you can't attend your lesson
If you aren't able to attend your lesson, please reschedule or cancel it at least 12 hours in advance.
What to do if your tutor misses your lesson
If your tutor doesn't answer your call, don't close the tab, window, or app. Instead click the [Cancel] button to get your lesson back right away.
If your minutes aren't returned for any reason, follow these steps:
- Go to Lesson History and click on the lesson
- Click on the [Help] icon and follow the steps
You can then schedule another lesson for later that day or another day that same week. There's no need to contact us.
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A 4-digit parent PIN must be entered to manage your child's account and make any changes. This is to prevent your children from accidentally changing account information or plans. |
You can change your plan anytime from the [Your plan] section of your homepage when logged in.
You'll need to write us to pause your child's plan. We can pause plans for 7, 14, 21 or 28 days after a full month of lessons has been used.
To cancel your current plan, please write us.
Go back to the main Help Center page. Scroll to the bottom of the page and click [Submit a Request].
You can submit an account deletion request from your Account settings page when you are logged in to the Cambly website.
How to unsubscribe from Cambly emails
Go to the Notifications section of your Account settings to unsubscribe or choose which type of emails you'd like to receive from Cambly.