When you schedule a lesson, whether it’s a trial lesson or a regular learning plan lesson, you are making a commitment to the tutor to show up at that time. If you can’t make the lesson, please cancel the lesson before the start time.
If you cancel the lesson, your minutes will be returned. Then, you can schedule a new lesson at a time that works better for you any time before 3 am the next Monday!
If you don’t cancel the lesson in advance, the minutes will not be returned.
Just as we expect tutors to be respectful of your family’s time, we need to be sure that our tutors are available to as many students as possible. When you just don’t show up to your lesson, another student is missing out on an opportunity to have a lesson with that tutor.