At Cambly Kids, we take every measure to prevent last-minute cancellations. Still, just as you and your family may run into unexpected personal and technical issues, our tutors deal with these same challenges from time to time.
It's important to us that students have the opportunity to use all of their lessons.
- Even if your tutor needs to cancel at the last minute, your lesson is automatically returned.
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If your tutor doesn't answer at the scheduled time, don't close the tab, window, or app. Click the [Cancel lesson] button to get your lesson back right away.
If your minutes aren't returned for any reason, follow these steps:
- Go to your Lesson history and click on the lesson
- Click on the [Help] icon and follow the steps
Then, you can schedule another lesson for any time before your weekly minutes refresh. There's no need to contact us.