General

Getting Started on Cambly Kids

• How do I subscribe to Cambly Kids?
• Which learning plan is best for my child?
• Taking Lessons on Cambly Kids
• What is a trial lesson?
• What device can I use to connect to Cambly Kids?
• Can I accompany my child during their lessons?

About Cambly Kids

• Who are the tutors on Cambly Kids?
• Why are Cambly Kids tutors native English speakers?

The Cambly Kids Method

• How does Cambly Kids teach English?
• Are online lessons better than in-person lessons?
• Is Cambly Kids the best program for my child?

The Cambly Kids Curriculum

• Information about Cambly Kids Curriculum
• Can I download and see course materials in advance?

About our Subscriptions

• When can my child start to use their minutes?
• How can I change my child's learning plan after it has begun?
• Can I pause my child's learning plan?
• How can I control renewal?

Scheduling Lessons

• How to Schedule a Lesson
• Repeating Lessons
• How to Cancel a Lesson
• Your child's classroom
• What happens if our tutor has to cancel our lesson?
• How do I report a problem with my lesson?

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Payment Questions

• What is Cambly Kid’s refund policy?
• Where can I buy a Cambly Kids learning plan?
• How do I pay for Cambly?
• What are Cambly installments?
• I accidentally bought an adult plan. What should I do?

Managing your Cambly Kids Account

• Can I cancel my Cambly Kids subscription?
• How do I create a Cambly Kids account for my child?
• How to Log in to your Cambly Kids Account
• How can I manage my child's account?
• Can I end my pause early?

Technical Questions

• What device can I use for Cambly Kids?
• Can I use Cambly Kids on my phone?
• My Camera isn't Working on the Chrome Browser
• Other Technical Questions

FAQ

• How do I download the Cambly Kids app?
• Why can't I purchase a Cambly Kids Trial for each of my children?
• What timezone is used?
• Can my kids share a Cambly Kids account?
• Can I chat on Cambly Classic at the same time that my child has lessons on Cambly Kids?
• How do I submit a request?

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Keeping your Kids Safe Online

• Is Cambly Kids certified by the kidSAFE Program?